Shipping policy

1. Information We Collect

Personal Information: Name, email address, phone number when you contact us or place an order

Transaction Data: Products purchased, shipping address, order history.

2. How We Use Your Information

To process and ship your orders.

To communicate with you regarding your order, account, or any inquiries.

For internal purposes such as improving our services, marketing (if subscribed), or customer support.

3. Data Sharing

We do not sell or rent your personal data to third parties.

We may share necessary information with trusted partners like shipping couriers.

4. Your Rights

You may request access to your data, corrections, or deletion by contacting us at the email/mobile

Contact

Email: JNJ@gmail.com

Mobile: 01000388776

1. Processing Time

Orders are processed and shipped within 2 business days of confirmation.

2. Shipping Options & Delivery Timeframes

We use reliable national couriers (e.g., Aramex, DHL, FedEx, etc.).

Estimated delivery time is 3–5 business days within Egypt. International shipping may vary; please inquire via the provided contact details for details and pricing.

3. Shipping Costs

Shipping costs are calculated at checkout based on weight, destination, and courier rates.

Free shipping promotions may be offered based on ongoing offers.

4. Tracking Your Order

Once shipped, you’ll receive a tracking number to monitor the delivery progress.

5. Shipping Address Changes

To change your shipping address, please contact us immediately after placing the order. Once the order is shipped, we’re unable to modify the address.

6. Lost or Damaged Items

If your package is lost or arrives damaged, contact us within 2 days of delivery with photos and relevant packaging. We will assist with claims through the courier.